Return and refund policy

Return and Refund Policy

Last Updated: September 24, 2024

At Custom MDF Cabinet Doors, we take pride in the quality and craftsmanship of our custom-made products. Due to the personalized and made-to-order nature of our products, all sales are final, and we do not accept returns or exchanges except under the conditions specified below.

1. Recommendation to Purchase a Sample Door

To ensure that our products meet your expectations, we strongly recommend purchasing a sample door before placing a larger order. This allows you to evaluate:

  • Quality and Craftsmanship: Assess the materials and workmanship.
  • Design and Compatibility: Ensure the style matches your project needs.
  • Color and Finish: Confirm that the appearance aligns with your preferences.

How to Order a Sample:

  • Visit our website at custommdfcabinetdoors.com.
  • Select the option for sample doors.
  • Customize the sample to your desired specifications.
  • Complete the purchase through our secure checkout process.

2. Refunds Minus Shipping Costs

2.1. Eligibility for Refunds

Refunds are only granted under the following conditions:

  • Manufacturing Defects: The product has a defect due to manufacturing errors.
  • Incorrect Specifications: The product does not match the specifications provided in your order confirmation.

2.2. Refund Request Procedure

To request a refund, you must:

  1. Notify Us Within 7 Days:

    • Email us at support@custommdfcabinetdoors.com within seven (7) calendar days of receiving your order.
    • Include your order number and a detailed description of the issue.

  2. Provide Supporting Documentation:

    • Attach clear photographs or videos demonstrating the defect or error.
    • Provide any additional information requested by our customer service team.

2.3. Evaluation and Approval

  • Assessment: Our quality assurance team will evaluate the claim to determine eligibility.
  • Decision: We reserve the right to approve or deny refund requests at our sole discretion.
  • Refund Processing: If approved, refunds will be issued to your original method of payment minus shipping costs within ten (10) business days.

3. Damages and Issues

3.1. Inspection Upon Delivery

  • Immediate Inspection: Please inspect your order immediately upon receipt.
  • Damage Reporting: If you notice any damage or discrepancies, contact us at support@custommdfcabinetdoors.com within seven (7) calendar days.

3.2. Shipping Damage

  • Carrier Responsibility: We are not liable for damages that occur during shipping. However, we will assist in filing a claim with the carrier if necessary.
  • Insurance: We recommend purchasing shipping insurance for added protection.

4. Non-Returnable Items

4.1. Customized Products

  • Custom Orders: All custom-made products are non-returnable and non-refundable except as provided in Section 2.

4.2. Final Sale Items

  • Samples and Clearance Items: These items are sold "as-is" and are not eligible for refunds or exchanges.

5. Exceptions and Exclusions

5.1. Customer Errors

We are not responsible for errors resulting from:

  • Incorrect measurements or specifications provided by the customer.
  • Changes in design or specifications after the order has been placed and confirmed.

5.2. Improper Handling and Installation

  • Post-Delivery Damage: We are not liable for damages resulting from improper handling, storage, installation, or misuse after delivery.
  • Professional Installation Recommended: We recommend professional installation to ensure product integrity.

6. No Exchanges

We do not offer exchanges due to the custom nature of our products. Each item is made specifically to your order specifications.

7. International Orders

7.1. Shipping Limitations

  • No International Shipping: We currently do not ship outside the United States.

7.2. European Union Regulations

  • EU Cooling-Off Period: The 14-day cooling-off period stipulated by EU regulations does not apply.

8. Amendments to Policy

We reserve the right to amend this Return and Refund Policy at any time without prior notice. Changes will be posted on this page with an updated "Last Updated" date.

9. Contact Information

For any questions or concerns regarding this Return and Refund Policy, please contact us at:

 

Have A Question?