Terms of service

Terms of Service

Last Updated: September 24, 2024

Welcome to Custom MDF Cabinet Doors ("Company," "we," "us," or "our"). We are a Texas-based company specializing in the manufacture and sale of custom Medium Density Fiberboard (MDF) cabinet doors to customers nationwide. Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.

By accessing or using our website located at custommdfcabinetdoors.com (the "Site"), you (the "User," "you," or "your") agree to be bound by the following Terms of Service ("Terms"), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the Site, including, without limitation, users who are browsers, vendors, customers, merchants, and contributors of content.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING OUR SITE. BY ACCESSING OR USING ANY PART OF THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, THEN YOU MAY NOT ACCESS THE SITE OR USE ANY SERVICES.

1. Acceptance of Terms

1.1. Age of Majority

By agreeing to these Terms, you represent and warrant that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.

1.2. Legal Capacity

You represent that you have the legal capacity and authority to enter into a binding agreement and to use the Site in accordance with these Terms.

2. Modifications to Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Site. It is your responsibility to check this page periodically for modifications. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

3. Online Store Terms

3.1. Account Creation and Security

  • Account Responsibility: You may be required to create an account to access certain features of the Site. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer or device.
  • Account Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

3.2. Prohibited Uses

You agree not to use the Site or any of its content for any unlawful purpose or any purpose prohibited by these Terms, including but not limited to:

  • Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
  • Infringing upon or violating our intellectual property rights or the intellectual property rights of others.
  • Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
  • Submitting false or misleading information.
  • Uploading or transmitting viruses or any other type of malicious code.

4. Products and Services

4.1. Product Information and Accuracy

  • Custom Orders: All products are made to order based on the specifications you provide. It is your responsibility to ensure that all details, including measurements and design choices, are accurate.
  • Display of Products: We strive to display our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color or texture will be accurate.

4.2. Pricing and Availability

  • Pricing: All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice at any time.
  • Taxes: Applicable sales tax will be added to orders shipped to addresses within Texas.
  • Availability: We reserve the right to limit the quantities of any products or services that we offer.

5. Ordering and Payment

5.1. Order Acceptance and Cancellation

  • Order Review: Please review your order carefully before submission. By placing an order, you agree to pay the total amount due as indicated during the checkout process.
  • Order Confirmation: Receipt of an order confirmation does not signify our acceptance of your order or our offer to sell. We reserve the right to accept or decline your order for any reason at any time.
  • Order Changes and Cancellations: Changes or cancellations must be made within 24 hours of order placement by contacting us at support@custommdfcabinetdoors.com. We reserve the right to accept or reject any request for order modifications at our sole discretion.

5.2. Payment Terms

  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as indicated on our Site.
  • Payment Processing: All payments are processed securely through Shopify's payment gateway in compliance with industry standards.
  • Full Payment: Payment in full is required at the time of order placement unless otherwise expressly agreed by us in writing.

6. Production and Shipping

6.1. Production Time

  • Lead Time: Standard production time is estimated at 3-5 business days after order confirmation. Production times may vary due to order volume, material availability, or other factors beyond our control.

6.2. Shipping and Delivery

  • Shipping Areas: We ship nationwide within the United States, excluding U.S. territories and possessions.
  • Shipping Costs: Shipping fees are calculated at checkout based on your location and order dimensions and weight.
  • Delivery Estimates: Any delivery dates provided are estimates only and are not guaranteed. We are not liable for any delays in shipments.
  • Risk of Loss: Title and risk of loss for the products pass to you upon our delivery of the products to the carrier.

6.3. International Shipping

At this time, we do not offer international shipping.

7. Return and Refund Policy

Due to the custom-made nature of our products, all sales are final, and we do not accept returns or exchanges. Please refer to our Return and Refund Policy for detailed information.

8. Warranty

8.1. Limited Warranty

We warrant that our products will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of delivery.

8.2. Warranty Exclusions

This limited warranty does not cover:

  • Damage due to improper installation, misuse, neglect, accident, or alteration.
  • Normal wear and tear, including but not limited to scratches, dents, or fading.
  • Variations in color, grain, or texture of natural materials.

8.3. Warranty Claims

To initiate a warranty claim, please contact us at support@custommdfcabinetdoors.com with proof of purchase and a detailed description of the issue.

9. Intellectual Property Rights

9.1. Ownership

All content on the Site, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of the Company or its content suppliers and is protected by United States and international copyright laws.

9.2. License and Access

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and make personal use of the Site. This license does not include any resale or commercial use of the Site or its contents.

10. User-Generated Content

10.1. Submissions

If you submit any content, including but not limited to comments, feedback, suggestions, or ideas (collectively, "Submissions"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, and distribute such Submissions.

10.2. Representations and Warranties

You represent and warrant that:

  • You own or control all rights to the Submissions.
  • The Submissions do not violate any law or the rights of any third party.
  • No Submissions will contain libelous or otherwise unlawful material.

11. Limitation of Liability

11.1. Disclaimer of Warranties

The Site and all information, content, materials, products, and services included on or otherwise made available to you through the Site are provided on an "AS IS" and "AS AVAILABLE" basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied.

11.2. Limitation on Damages

To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or any products procured through the Site.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

13. Governing Law and Dispute Resolution

13.1. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

13.2. Arbitration

Any dispute or claim arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Dallas County, Texas.

13.3. Waiver of Class Actions

You agree that any arbitration shall be conducted in your individual capacity only and not as a class action or other representative action.

14. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us.

16. Entire Agreement

These Terms, along with any policies or operating rules posted by us on the Site, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements.

17. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

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